Last updated: 15 April 2026
How to make a complaint
If you are dissatisfied with the service you have received, please email complaints@cryptolicense-network.pages.dev with the subject line "Formal Complaint" and a short description of the issue, including the engagement reference, dates and the outcome you seek.
Who handles complaints
Complaints are handled by our designated Complaints Partner, who is independent of the engagement team for the matter complained of.
Timeframes
We acknowledge complaints within 7 calendar days of receipt and provide a full substantive response within 8 weeks. If we cannot meet the 8-week target, we explain why and provide a revised date.
Escalation
If our final response does not resolve your complaint, you can escalate to the Legal Ombudsman (England & Wales), the Solicitors Regulation Authority for regulatory matters, or the equivalent body in your jurisdiction.
Cost
The internal complaints process is free of charge.
Contact
For all complaints: complaints@cryptolicense-network.pages.dev. For general queries: contact@cryptolicense-network.pages.dev.